Booking Terms
1. Booking Confirmation & Deposit
Your selected installation date will be secured once your booking is completed and a 10% booking deposit has been received.
The booking deposit forms part of the total installation price and is deducted from your final invoice.
Unless otherwise agreed in writing, the remaining balance is payable upon completion of your installation.
2. Installation Appointment
Our licensed Night Noise technicians will arrive at your property from 8:00am on your scheduled installation date.
To avoid delays, please ensure:
- A person over the age of 18 is present throughout the installation.
- Safe and unrestricted access to the property is available.
- Any pets are secured where necessary.
3. Online Quotation
Your installation price is determined by the information provided during the online quotation.
Night Noise offers two installation packages:
- Service Installation
- Construction Installation
These packages are determined by the accessibility and complexity of the cable installation within your home.
Customer Declaration
By submitting your online quotation, you confirm that all information provided is true and accurate to the best of your knowledge.
Your quoted installation price is based entirely on the information supplied.
4. Incorrect Information Provided
If our technician determines that the information provided during your online quotation was inaccurate or incomplete, and your property requires a Construction Installation rather than the quoted Service Installation, the revised installation price will be explained before any work commences.
If you choose not to proceed with the revised installation price in these circumstances, your booking will be cancelled and your 10% booking deposit will be forfeited.
5. Unforeseen Site Conditions
If your online quotation was completed accurately, but our technician discovers an unforeseen site condition during the pre-installation assessment that could not reasonably have been identified when completing the online quotation, and this results in your installation requiring a Construction Installation, the revised price will be explained before any work commences.
Examples of unforeseen site conditions may include concealed structural obstacles, inaccessible cable pathways or other hidden building conditions.
In these circumstances, you may choose to:
-Proceed with the revised installation price;
-or Cancel your booking and receive a full refund of your 10% booking deposit.
6. Cancellations & Rescheduling
Bookings may be rescheduled with at least 48 hours’ notice, subject to availability.
If you choose to cancel your booking for any reason other than those outlined in Clause 5, your 10% booking deposit is non-refundable.
7. Existing Property Conditions
Night Noise takes every reasonable care during installation. However, we are not responsible for delays or additional work resulting from concealed building conditions, hidden services, structural defects, asbestos or any other site conditions that could not reasonably have been identified before installation.
Should additional work be required outside the quoted installation scope, this will be discussed with you before any additional work is undertaken.
8. Australian Consumer Law
Nothing in these Booking Terms & Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
Please ensure your online quotation has been completed accurately, as your installation price is based on the information provided.